Terms & Conditions / Privacy PolicyTerms & Conditions / Privacy Policy

Terms & Conditions

Welcome to the LANEIGE website.

LANEIGE website provides the content and services available on the Site to you subject to the following terms and conditions. Our privacy policy can also be found on the website which explains the policies with respect to information collected through the website. By accessing or using the site, you are acknowledging that you have read, understand, and agree to be bound by these Terms and Conditions.

1. Products and Services for Personal Use

The products and services available on the Site, including any samples that are provided, are for personal use only. You may not sell or resell any of the products, services, or samples that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. If a registered member does not comply or violates the terms and conditions in any way, we reserve the right to cancel the account with or without notice.

2. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or any other content available on the site are accurate, complete, reliable, current, or error-free. This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions to change or update information at any time without prior notice.

3. Intellectual Property

All information and content available on the Site, including but not limited to its "look and feel" trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of AMOREPACIFIC US INC., our affiliates, partners or licensors, and is protected by United States and international laws including laws governing copyrights and trademarks.

4. Limited Licenses

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to: (a) frame or utilize framing techniques to enclose the Site or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the Site or any and/or all Content (except caching or as necessary to view the Site); (c) make any use of the Site or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the Site or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other "hidden text" utilizing any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Site or affixed to or contained in the Site.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to the Site (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial, vulgar, pornographic, libelous, hateful or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.

Any unauthorized use by you of the Site or any and/or all of our Content automatically terminates the limited licenses set forth in this Section 4 without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

5. Your Obligations and Responsibilities

By accessing or using the Site or any Content, you agree that you will comply with these Terms and Conditions and any warnings or instructions on the Site. You agree that when accessing or using the Site or any Content, you will act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to us, our parents, subsidiaries, affiliates, partners or licensors.

6. Your Account

When you are eligible for membership, you are responsible for maintaining your account, username, password confidential. You are responsible for keeping such information complete and up to date.. You agree to accept responsibility for all activities that occur under your account, username and/or password. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may cancel your account with us at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interest to do so.

7. Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsed by us, our affiliates or our partners of the referenced content, product, service, or supplier. Linking to or surfing any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

8. Special Features, Functionality and Events

The Site may offer certain special offerings or events (such as contents, off-line events) which may be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions. If you choose to take advantage of these offerings, you agree that your use of those offerings may be subject to such additional or separate terms of use, rules and/or policies.

9. Comment Submission Policy

We encourage members to leave comments on the sites. You must be a registered member to submit a user comment on the website. User comments are subject to the following: Must be respectful of others and stay on relevant product. Do not submit anything illegal, threatening, abusive, harassing, obscene, defamatory, any material that would violate the law or the rights of others. Repeated posts in multiple places are not allowed. LANEIGE reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Sephora, are responsible for the contents of any comments you submit.

10. User Content

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

You represent and warrant that you own or otherwise control the rights to your User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, sharing, distributing, reproducing, or otherwise making available User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, fraudulent, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

We are in no way responsible for examining or evaluating User Content, nor do we assume any responsibility or liability for the User Content. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

11. Disclaimer




You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents (the “Indemnified Parties”) harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or any Content (including User Content), or any of our products or services purchased on the Site, or your breach of these Terms and Conditions. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.


You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.

Privacy Policy

We at Amorepacific Thailand Online respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

This Privacy Policy describes the types of personal information we collect on the Amorepacific Thailand website, currently located at Laneige.com.sg ("Site"), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

Please note that this Privacy Policy governs only information provided to Amorepacific Thailand Online. It does not govern any other information or communications that may reference Amorepacific, e.g., communications from Amorepacific counters located within brick and mortar retail stores. If you visit one of our other regional websites, e.g. Amorepacific.com, or link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.

Information We Collect and How We Use It

Main purpose of information collecting is providing beauty knowledge and protecting your information from another person. You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete an online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use.
If you would prefer that we not collect any personal information from you, please do not provide us with any such information. Also, you can request remove your information on Amorepacific Thailand’s Data Base. (laenige@vn.amorepacific.com)

Use of Personal Information by Amorepacific Thailand Online

Marketing Email

If you so elect, the information you provide may be used by Amorepacific Thailand Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions (“Emails”). If you do elect to receive them and later decide that you would no longer like to receive these Emails, I can request Amorepacific Thailand. You may receive the benefit of hearing from Amorepacific Thailand Online via mail or phone even if you have not elected to receive Emails. If you do not wish to receive direct mail or phone, you can request Amorepacific Thailand. (laenige@vn.amorepacific.com)

Text Messages

If you so elect, you may provide you mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Messages”). There is no fee from Amorepacific Thailand Online to receive Text Messages, however, your mobile service provider may charge for you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, you can request Amorepacific Thailand. (laenige@vn.amorepacific.com)

Communications to Serve You

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Amorepacific Thailand Online offers its customers.

Customized Service

We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.

Special Events, Questionnaires and Surveys

On occasion, Amorepacific Thailand Online may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Technologies That Allow Us to Customize Your Experience on Our Site

We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.


Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.
You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. Rejecting our cookies will disenable the IBM cookies (described below) as well. If you reject our cookies you may still use this Site, but you may be limited in the use of some of its features.
Some of our other business partners such as Google and service providers may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. Only Coremetrics cookies may be accepted or declined as described in the preceding paragraph.


We are continuously working to make your experience on our Site better. To this end, we have retained a company, IBM, to assist us in better understanding your use of our Site. We will place cookies on your computer to collect information that will show us how you come to our Site and how you use and navigate our Site. IBM does not receive any personal information about you. IBM tracks visitor behavior on our Site through the use of an anonymous permanent cookie which contains no personal information about you. IBM is contractually prohibited from using the data for any other purpose. IBM is required to maintain all data collected on our behalf in confidence. You may deactivate the ability of IBM to track your behavior on the Site.

Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.

Amorepacific Companies

We may share your personal information with our Affiliates that distribute and market Amorepacific products (the “Amorepacific Companies”). Amorepacific Companies may use this information in accordance with this Privacy Policy including, if you have so elected, to send you Email containing product information, cosmetic tips or promotions. If you prefer that we not share your personal information with Amorepacific Companies, please do not provide it to us. We are unable to offer the benefits of Amorepacific Thailand Online to anyone who does not consent to the sharing of their personal information with Amorepacific Companies.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances. If you don’t allow your information transferred as a business asset by contacting us, you can request Amorepacific Thailand. (laenige@vn.amorepacific.com)

Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Transfer of Data to Other Countries

The Affiliates, Amorepacific Companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in Thailand as well as in South Korea and other countries which may have varying legal protections applicable to personal information. All Affiliates, Amorepacific Companies and third parties that receive your personal information are required to honor the privacy representations made in this Privacy Policy, regardless of where they are located.

Children’s Privacy

If you are under 21 years of age, you may browse our Site. However, you may not provide personal information to us. This Site is not designed for persons under the age of 21 and we do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently received personal information from a visitor under the age of 21 on the Site, we will delete the information from our records.

How We Protect Personal Information

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about security at our Site, you can send an email to laneigethailand@live.com.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy on here. Also, we will inform you by e-mail you provided. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Your Choices

Updating Your Information

You have the ability to review or change your personal information on this site after you get identification confirmation by us. Also, you can request change or delete of your personal information by sending an email to laneigethailand@live.com.

Opt-Out and Managing Your Preferences

You may choose whether or not you would like to receive Email from us. You may change your preferences with respect to Email at any time clicking the "unsubscribe" link at the bottom of each Email you receive from us, or emailing us at laneigethailand@live.com. You may unsubscribe from receiving Text Messages, by contacting laneigethailand@live.com. You may also choose not to receive mail or phone communications by emailing us at laneigethailand@live.com and specifying that this is your preference.

Data Controller/Data Processor

Amorepacific Thailand Online to a page containing affiliate’s address info will assume control and responsibility for the personal information that you provide to us. Songdo IBM Business Park ,Songdo-Dong Yeonsu-Gu Incheon-Si Korea will collect, host, and process such personal information.


We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at laneigethailand@live.com. If you have questions related to Text Messages, please contact us at laneigethailand@live.com.